To ensure transparency and a clear delivery experience, this Shipping Policy outlines our shipping coverage, fees, processing times, estimated delivery times, carriers, tracking information, and related responsibilities. Please read this policy carefully before placing your order.
We currently ship orders throughout the United States.
At this time, we do not offer shipping to countries or regions outside the United States.
Orders under $120 are subject to an $8 shipping fee.
Orders of $120 or more qualify for free shipping.
Shipping costs, where applicable, will be displayed at checkout.
Our daily order cutoff time is 18:00.
Orders placed before 18:00 will begin processing on the same day.
Orders placed after 18:00 will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the next available business day.
Order processing typically takes 1 to 3 business days.
This does not include shipping time or public holidays.
Estimated delivery time is 5 to 10 business days.
Please note that delivery times are estimates only and may vary due to weather conditions, carrier operations, or other external factors beyond our control.
Depending on logistics arrangements, orders may be shipped via:
FedEx
UPS
DHL Express
The final carrier is selected based on availability and operational considerations.
After placing your order, you will receive a confirmation email containing your order details, including:
Order number
Payment information
Shipping carrier details (when available)
You can also track your order at any time via the “Order Tracking” page on our website by entering your email address or phone number along with your order number.
If your order is damaged or lost during transit, please contact us with your order number and supporting photos so we can assist you in resolving the issue.
If you need to modify or cancel an order after it has entered processing or shipping status, please contact our customer support team as soon as possible. Please note that changes or cancellations may not always be possible once processing has begun.
It is the customer’s responsibility to ensure that all shipping information provided is complete and accurate. We are not responsible for delays or delivery failures caused by incorrect or incomplete address details.
We recommend inspecting your package at the time of delivery.
If the package shows visible damage or signs of tampering, please document it with photos and contact our customer support team immediately.
If there are any discrepancies with your order, please notify us as soon as possible so we can assist you.
If you have any questions regarding shipping or delivery, please contact us:
Address: 3000 ORANGE CENTER BLVD APT 83, ORLANDO, FL 32805-4372, United States
Phone: +1 (917) 371-6282
Email: hello@norvexalim.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (EST)
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