To ensure a transparent and hassle-free shopping experience, this policy outlines the applicable return and exchange period, eligibility requirements, request procedures, refund process, and cost responsibilities. Please read it carefully before submitting a request.
You may request a return or exchange within 30 days from the date your order is delivered.
Requests submitted outside of this timeframe may not be accepted.
Within the eligible period, returns and exchanges may be requested under the following conditions:
Visible defects or appearance issues with the product
Product quality concerns affecting normal use
Significant color discrepancies compared to expectations
Unusual odor affecting usability
Receipt of an incorrect item not matching the order
Returns or exchanges requested without a specific reason, provided the item remains in its original, unused condition
All returned items must be in a condition suitable for inspection and approval.
To initiate a return or exchange, please contact our customer support team via email or phone and provide the following details:
Order number
Payment confirmation
Reason for the request
Supporting photos or videos (if applicable)
Once your request is received, our support team will review the information and respond as soon as possible.
If approved, we will provide the return address and return label instructions.
Please attach the return label to the package and send the item back to the designated address. Once received, the item will be inspected to confirm whether it matches the reported condition.
After the inspection is approved, the refund will be processed immediately.
After inspection approval, a replacement item will be shipped within 1 to 3 business days.
For more information on delivery timelines, please refer to our Shipping Policy.
Once the returned item has been confirmed and approved, refunds will be processed within 1 to 5 business days.
Refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.
We will cover return shipping costs in the following cases:
Product appearance issues
Product quality concerns
Significant color differences
Unusual odor affecting use
Incorrect item received
For returns or exchanges requested without a specific reason, the return shipping cost will be borne by the customer.
The following situations may not be eligible under this Return & Exchange Policy:
Requests submitted after the stated return period
Damage caused by improper use, storage, or handling
Items returned without prior approval
Orders missing required information or unable to be verified
We reserve the right to decline requests that do not meet the conditions outlined in this policy.
If you have any questions, please feel free to contact us:
Address: 3000 ORANGE CENTER BLVD APT 83, ORLANDO, FL 32805-4372, United States
Phone: +1 (917) 371-6282
Email: hello@norvexalim.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (EST)
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